The largest project for support, maintenance and completion of service requests for the Company Economics Support System SWEZ (in Polish: System Wspomagania Ekonomiki Zakładu). Servicing of more than 30 SAP systems, the ongoing maintenance works, and a number of additional services with the general purpose of optimizing business processes in ZUS.
The model of operational maintenance of the SWEZ includes both, the technical issues of the SWEZ application and the business related field. Expectations of the Client are focused on the support services of the SWEZ maintenance and on ensuring the continuous operation of the platform within all the systems it consists of.
The project will be implemented over the next three years. During this period, the KBJ will provide:
Within the project, there are also a number of new tasks performed for the purpose of optimization of the SAP system processes taking place in ZUS.
The main purpose of the maintenance and support services for the SWEZ, and of the handling of the SWEZ Services Requests, is to ensure the operational functioning of the SWEZ environment, in the area of all systems it consists of, both, operational and non-operational, together with the interfaces between the SWEZ the external systems.
While the purpose of the services in the field of completion of additional orders, is to ensure the SWEZ operation at the level allowing to perform the ZUS business tasks at the required level.
Taking advantage of the know-how and the experience of the KBJ S.A. experts, the SWEZ platform users can fully benefit from all the system's functionalities, which allows to expedite their daily technological and business processes.
The contract implementation is based on the use of the requests registration JIRa platform, thanks to which incidents are being addressed and the basic parameters of the SLA agreement measured.
The contract implementation is based on the use of requests registration JIRa platform, thanks to which incidents are being addressed and the basic parameters of the SLA agreement measured.
The largest and the most complex project of support among those currently performed by the KBJ S.A. company, into which more than a dozen persons is being engaged month after month.